Choose the right support route
What to include
For a technical issue, include the device model, Android version, Runvio Live version, steps that led to the issue and exact error shown. A screenshot can help, but remove phone numbers, account details and notification contents first.
Never send a password, one-time code, payment-card number or identity document. Runvio Live support will not ask for these items to diagnose ordinary problems.
Security reports
Use the subject Security if you believe the official download, website or app has a vulnerability. Explain the affected version and steps to reproduce it. Do not publicly disclose an unresolved issue that could put other users at risk.
Rights-holder requests
A request should identify the work, exact listing or link, your authority to act, relevant territory and a good-faith explanation. Incomplete requests may require clarification.
Response expectations
Requests are reviewed in order of urgency and completeness. Security, privacy and valid rights-holder reports receive priority. Avoid duplicate messages because they can delay review.